Returns & Refunds

We want every Felljoy purchase to make you and your pet happy. If something isn't right, we'll sort it out quickly and easily.

Returning an item is simple and takes less than 2 minutes:

Step 1 — Log into your Felljoy account using the email you ordered with

Step 2 — Go to your orders and find the item you want to return

Step 3 — Click "Request Return" and select your reason from the dropdown

Step 4 — Submit your request — we'll review it within 24 hours

Step 5 — Once approved you'll receive a confirmation email with next steps

3-5 business days

If your item arrives damaged or defective please contact us immediately at hallo@felljoy.com with:

We will get back to you within 24 hours with return instructions and a prepaid return label.

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