Track Your Order

Where is my order?

Once your order has shipped, you'll automatically receive an email at every step of the delivery. There's nothing you need to check manually — we keep you informed the whole way.

Your automatic updates

📦 Order confirmed Right after your purchase, you'll receive an order confirmation email with your order details.

🚚 Order shipped Once your order has shipped, you'll receive an email with your tracking number.

📍 On its way Our shipping carrier keeps you updated on the status of your delivery.

✅ Delivered You'll receive a final confirmation once your order has been delivered.

Track manually?

If you'd like to see real-time updates at any time, click the tracking link in your shipping email or visit your carrier's website and enter your tracking number.

Not receiving updates?

Check your spam or junk folder
Make sure the email address on your order is correct
Contact us at hallo@felljoy.com with your order number and we'll help you right away

Estimated delivery times

We ship quickly and reliably from Germany and the EU. Since delivery time can vary by product, we show you the exact estimated delivery time directly on each product page and in your cart – so you always know before you buy.